FAQs

1.Q:What kinds of payment methods do you support?

A:We currently support two payment methods:

(1)Credit Card

(2)Paypal

2. Q:How can I track my order?

A: When your order has been shipped from our warehouse, you will receive an e-mail with a tracking link. If you haven’t received an e-mail, please check your junk filter and whether you provided in the correct e-mail address.If you have any doubts or questions, please contact our customer service at email xxx, we will help you as fast as possible.

3. Q:receive you parcel with a broken item?

A:We apologize that your item(s) were damaged during shipping. Our objective is to correct this issue without delay. To accomplish this in the most expedient manner please follow the steps below:

(1)Send us an email at this address: xxx@ahx-life.com

(2)Copy the following as the Subject Line: “Damaged in Shipping: Order# 123456” … Please use the Order # located on your packing slip

(3)Determine the number of items that are damaged and follow the appropriate steps outlined here:

•1 or 2 damaged items - Include the item number, item description and damaged quantity in the body of the email. If we need any additional information we will reach out to you directly via email.

•3 or more damaged items - Include the item number, item description and damaged quantity in the body of the email. Additionally we will require that you attach a group photo that shows all of the damaged items together. Only upon receipt of the photo will we review the information and contact you via email with any further actions or the proposed solution.

4.Q:Can I change or cancel an order?

A:When you place an order with us, it is processed immediately to help ensure your package is delivered within our estimated shipping timeframes. Unfortunately, we are unable to change or cancel an order once it has been submitted.

5.Q:Do I need to register for an account to place an order?

A:No, you may check out as a guest. Please make sure your email address is correct in case we need to contact you about your order.